Welcome to the section of our website that contains relevant information for you as an architect. For example, you can check the standards in the code of conduct, find out what you need to do if someone complains about you, or find information about the retention fee and professional indemnity insurance
If you can’t find what you’re looking for either by following the links to the left or in the main menu tabs, try using the search facility or contact us direct.
If you have a question about the recent European referendum and what it currently means for ARB, registered architects and anyone who wants to apply for registration, please visit our Brexit FAQ page here.
How to avoid complaints
ARB has prepared the following video to help architects recognise the most common potential complaints and how to avoid them.
If you have experienced particularly good service from ARB and would like the member of staff or Department to be recognised, please let us know by contacting:
(It would be helpful if you could include some details on the name / department and nature of the contact you had with us, and what impressed you about the way we dealt with you.)
We are committed top providing a high quality, professional service to everybody who contacts us. If something goes wrong we need you to let us know.You can find out more in our customer service complaints leaflet.