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Organisation Chart

Registrar and Chief Executive

Karen Holmes

Karen HolmesLeads the executive in the delivery of ARB’s statutory functions and the Board’s strategic objectives and Business Plan.
Advises the Board on policy matters and is responsible for building and maintaining relationships with stakeholders.
Is appointed as ARB’s Accounting Officer, accountable for the management of ARB’s risk profile and the organisations finances.

Head of Qualifications & Governance

Emma Matthews

A member of the Operational Management group. Sets the strategic goals and policies for the Qualifications Department. Responsible for overseeing the complete prescription process for qualifications to ensure compliance with the relevant standards and the Architects Act. Also advises the Board on qualifications, prescription and educational matters both in the UK and overseas, working closely in support of the Chair of the Prescription Committee.

Liaises with relevant government departments (e.g., MHCLG, BEIS), as well as the Architects Council of Europe and the European Network of Architects’ Competent Authorities. Ensures that ARB’s governance arrangements remain up to date and align with good practice.

Qualifications

  • Developing and implementing policies relating to the Board’s prescription of architectural qualifications
  • European legislative process and European affairs
  • Liaison with government departments/RIBA/other external bodies in relation to educational issues/Architects Council of Europe
  • Managing the process for prescription of Qualifications
  • Liaison with UK schools and institutions of architecture
  • Presentations to architectural students
  • Managing the department’s budget
  • Dealing with correspondence

Department Staff

Qualifications Manager - Luke Melia

Oversees the prescription process to ensure that qualifications comply with the Board’s requirements. Assists in advising the Board and the Prescription Committee on qualifications, prescription and educational matters both in the UK and overseas. Liaises and develops networks with appropriate external bodies including key stakeholders. Supported by the Qualifications Executives.

Qualifications Executive - Grant Dyble

Grant DybleIdentifies and presents key issues / risks for the Prescription Committee and the Board to consider when reviewing applications for prescription and annual monitoring submissions. Processes applications for prescription, including drafting advisory notes, reports and papers relating to the delivery and development of the prescription process. Provides support on the university liaison programme.

Qualifications Executive - Sarah Holt

Undertakes and organises the university liaison programme with all UK schools of architecture, including liaison with students, Heads of Schools, Course Leaders and Professional Studies Advisers. Processes applications for prescription, including drafting advisory notes, reports and papers relating to the delivery and development of the prescription process.

Qualifications Executive - Anouska Annan

Organises all communications for the Qualifications department, assists in monitoring the Qualifications Department’s webpages/published material for accuracy and ensures that it’s up to date. Processes applications for prescription, including drafting advisory notes, reports and papers relating to the delivery and development of the prescription process.

Vacancy - Qualifications Executive

Oversees the processes for considering European qualifications and notifying UK qualifications in architecture for the purposes of listing under the Professional Qualifications Directive. Processes applications for prescription, including drafting advisory notes, reports and papers relating to the delivery and development of the prescription process. Provides support on the university liaison programme.

Head of Finance & Resources

Marc Stoner

A member of the Operational Management Group. Responsible for the finance of the organisation including the advising and reporting on the annual budget, managing the organisation’s annual audit, managing ARB’s investments and ensuring that all finance policies remain current. Also responsible for leading on the organisation’s human resources; including staff recruitment, induction and annual reviews of the staff team. Additional responsibilities include payroll and the administration of the staff pension scheme.

Corporate

  • Management of ARB’s IT system
  • Development and maintenance of the website
  • General office management
  • Maintaining building services
  • Health and safety
  • Running the business of the Audit and Remuneration Committees
  • Budget management and financial information
  • Annual budgets and cashflows
  • Monitoring investment portfolio
  • Banking administration
  • Managing the direct debit system
  • Production of ARB’s literature
  • Communications
  • Human resources
  • Support services: secretarial, front of house, administrative

Department Staff

Communications Lead: Kate Howlett

Responsible for effective communications to support ARB’s reputation as a trusted regulator of architects in the UK and integral to some organisational priorities such as raising awareness of the Register. Oversees a range of internal and external activities both strategically and operationally including producing eBulletins, news releases, Annual Reports and social media content as well and managing press and stakeholder relationships.

Operations Manager: Kristen Hewett

The main point of contact for any administrative Board matters including the scheduling and running of Board and Committee meetings, queries over claimable expenses and declarations of interest. Attends Audit Committee meetings and assists in managing and implementing internal audit findings. Leads on website updates, deals with ARB’s office accommodation, office maintenance contracts and is ARB’s ‘responsible person’ for health & safety purposes. Supported by the Executive Assistant and Team Administrator.

Executive Assistant: Jodie James

Responsible for the smooth running of the Registrar & Chief Executive’s diary and emails, manages the recording of all expenses for the Registrar and Chief Executive, plus credit card expenses for other members of staff. Responsible for booking internal and external meetings, travel, accommodation and events for the Operational Management Group. Creates and amends documents for meetings and assists with the preparation for Board meeting papers. Also Assists the Operations Manager with any office maintenance/ad hoc tasks.

Team Administrator: Philip Lam

Supports the Operations Manager and the wider corporate team to provide high quality governance and administrative support to the Board and Committees and all staff teams. Responsible for high quality administrative assistance across all ARB teams.

Head of Registration

Rob Jones

Rob JonesA member of the Operational Management Group. Sets the strategic goals and policies for the Registration Department. Also manages ARB’s risk management function and leads at the European Network of Architects’ Competent Authorities.

Registration

  • Production and maintenance of the Register
  • Maintaining and updating ARB’s database
  • Data Protection
  • Dealing with applications from newly-qualified architects
  • Issuing certificates of registration
  • Overseeing the prescribed examination
  • Implementing the Architects Act and European Directive
  • Retention and other fee collection
  • Managing the issue of registration cards
  • Readmissions and reinstatements to the Register
  • Removals from the Register due to death, resignation and non-payment of the retention fee
  • Managing the process of competency standards where a person has been off the Register for more than two years
  • Managing the department’s budget
  • Dealing with correspondence

Department Staff

Registration Executive: Rob Wilson

Responsible for managing the prescribed examination process and advising on complex matters relating to European Union law. Also manages complex applications to join the Register and completes registration formalities on behalf of the Registrar.

Registration Manager: Teresa Graham

Responsible for the work, performance and development of the Registration Administrators and oversees the running of all administrative processes underpinning routes to the Register; including collating and analysing management information on the teams throughput and quality of work and levels of customer service. Also responsible for dealing with and processing complex applications to join the Register and completes formalities on behalf of the Registrar. Also leads in the retention fee collection period.

Senior Registration Administrator: Katherine Onadeko

Responsible for undertaking administrative work associated with the registration process as well as reviewing and countersigning application forms, registration lists and completing formalities on behalf of the Registrar, as well as assessing applications for the prescribed examination. Also plays a central role in executing the quality assurance processes and banking reconciliation in the Registration team.

Registration Administrator: Holly Lloyd

Responsible for maintaining a professional front of house service dealing with general and specific enquiries on the phone and in person. The role also provides full administrative support for the maintenance of the Register and its registration processes including all types of applications to and from the Register, and those applying through the Prescribed Examination route.

Registration Administrator: Katherine Inglis

Responsible for maintaining a professional front of house service dealing with general and specific enquiries on the phone and in person. The role also provides full administrative support for the maintenance of the Register and its registration processes including all types of applications to and from the Register, and those applying through the Prescribed Examination route.

Registration Administrator: Rachel May

Responsible for maintaining a professional front of house service dealing with general and specific enquiries on the phone and in person. The role also provides full administrative support for the maintenance of the Register and its registration processes including all types of applications to and from the Register, and those applying through the Prescribed Examination route.

Registration Administrator: Gene Abdi

Responsible for maintaining a professional front of house service dealing with general and specific enquiries on the phone and in person. The role also provides full administrative support for the maintenance of the Register and its registration processes including all types of applications to and from the Register, and those applying through the Prescribed Examination route.

Head of Professional Standards

Simon Howard

A member of the Operational Management Group. Sets the strategic goals and policies for the Professional Standards department and provides oversight, management and direction to ensure the effective operation and smooth running of the team and its functions.

Professional Standards

  • Managing complaints processes
  • Running the business of the Investigations and Professional Conduct Committees
  • Monitoring the development of regulation in society generally
  • Liaison with stakeholders in the regulation process
  • Keeping the Code of Conduct under review
  • Monitoring and evaluating costs of investigation process and PCC hearings
  • Prosecuting cases of misuse of title in the courts
  • Monitoring progress of disciplinary cases sent to the Board’s solicitors for reports
  • Dealing with post PCC judgment correspondence and queries
  • Managing and maintaining the regulation database
  • Managing the department’s budget
  • Dealing with issues relating to Professional Indemnity Insurance

Department Staff

Investigations Manager: Helen Ransome

Oversees the operational activity of the Professional Standards Team including both conduct and competence investigations and misuse of title investigations. Oversees the quality and timeliness of investigations and responsible for the line management of the Investigations, Hearings and Title Investigations Officers.

Investigations Officer: Ellie Bagnall

Manage complaints about architects, from initial review through to the Investigations Panel and Professional Conduct Committee. Assesses and manages submissions and evidence from complainants and architects as well as drafting reports and decisions for the Investigations Panel. Carries out investigations into misuse of the title ‘architect’. Deals with queries from the public and architects in relation to the industry and what is expected of an architect from a regulatory viewpoint.

Investigations Officer: Holly Wignall

Manage complaints about architects, from initial review through to the Investigations Panel and Professional Conduct Committee. Assesses and manages submissions and evidence from complainants and architects as well as drafting reports and decisions for the Investigations Panel. Carries out investigations into misuse of the title ‘architect’. Deals with queries from the public and architects in relation to the industry and what is expected of an architect from a regulatory viewpoint.

Investigations Officer: Selda Krasniqi

Manage complaints about architects, from initial review through to the Investigations Panel and Professional Conduct Committee. Assesses and manages submissions and evidence from complainants and architects as well as drafting reports and decisions for the Investigations Panel. Carries out investigations into misuse of the title ‘architect’. Deals with queries from the public and architects in relation to the industry and what is expected of an architect from a regulatory viewpoint.

Hearings Officer: Harriet Swanston

Co-ordinates with all parties to plan and organise the Professional Conduct Committee (PCC) hearings in accordance with the PCC Rules and within key performance indicators. Attends the PCC hearings and assists the Committee with the administration and smooth running of the hearing. Also provides support to the Professional Standards Team through case work on both complaints cases and title cases.

Title Regulation Officer: Matthew Harding

Investigates misuse of the title ‘architect’ including dealing with incorrect online listings, advertisements, social media and websites. Case manages from initial investigation until case resolution, in some cases resulting in instructing ARB’s solicitors to prosecute cases in the magistrates’ court.

Public Awareness Lead: Rosie Bower

Responsible for devising and delivering strategies to raise awareness of the Register amongst the public and key stakeholders.

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