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Board's Strategy and Business plan

Photo of 2 board members at a meetingARB’s Strategy

The Board has developed a strategy that informs how the work of the organisation is approached.  It identifies three strategic aims:

At its meeting in November 2009, the Board adopted the Parliamentary and Health Service Ombudsman’s Principles of Good Administration (PDF Format), further to support and underpin the strategic aims, and ARB’s own core values.  The Principles will provide us with a standard and will promote sound administration throughout ARB.

In addition, the Board has developed five core values for ARB which are:

Board’s business plan

The Board produces an annual business plan which sets out the operational objectives and tasks that it wishes to achieve in that year.  The plans are split between the day-to-day core work of the organisation, and the developmental aspect of ARB’s work, arising from, for example, European legislation.  The business plan helps us to identify the areas where resources are needed, as well as informing the budget-setting process for the following year.

The Board has agreed its business plan for 2010

Previous Business Plans