Concerns about an architect
Most building projects are completed without mishap and to the client’s satisfaction. Sometimes, however, things can go wrong. If this happens to you, the first thing you should do is talk to your architect because if they don’t know something is wrong, they won’t be able to put it right. Also, under the Code of Conduct, architects are expected to have their own in-house procedures for dealing with complaints.
If you and your architect can’t resolve your concerns, you can refer them to us. Please note that by law, we can only look at complaints about an architect’s conduct or competence. While we can’t help you to settle the dispute with your architect, we can look to see whether they have fallen short of the standards we expect.
We have developed a leaflet, What happens when you complain to the Architects Registration Board, which gives you more information. Click on the link on the left to read or download a copy. If you are considering making a complaint to us, you should also read our guidance document on the standards of acceptance; this sets out the threshold that must be met for ARB to investigate any complaint.
As well as investigating complaints about architects, we can also take action if someone is calling themselves an architect without being on our Register. This is a criminal offence in the UK, and you should let us know if this happens to you.