Complaints

Most building projects are completed without mishap and to the client’s satisfaction.  Sometimes, however, things go wrong.  You should always speak to your architect in the first instance to give them the opportunity to put things right.  Under our code of conduct, architects are expected to have their own in-house procedures for dealing with complaints.

If you and your architect are unable to agree, you can send your complaint to us.  We can’t help you settle the dispute with your architect, neither can we pay you compensation (only the courts can do this).  We can, though, look to see whether your architect has fallen short of our professional standards for conduct and competence.